Support
Whether you are just getting started or have been using Visual Components for a while, this page has all the support resources you need.
Online Support
Are you just getting started with Visual Components and looking for some help? Maybe you have some questions about how to use a specific feature or application? The answers to your questions might already be available online.
Visual Components Academy
Visual Components Academy is our online learning center. It includes dozens of video tutorials, webinars, and guides to help you learn the different features and applications of Visual Components products.
Forum
The Forum is an online community of Visual Components users, where members can ask questions, share expertise and engage in discussion.
Contact Support Team
We are available on weekdays (Mon-Fri) from 8:00 to 15:00 (CET) and from 9:00 to 16:00 (EST). Questions to support will be replied to within two working days.
Submit a ticket directly once you created an account:
support.visualcomponents.com
Use the portal to get live status and manage your query
Contact us by email:
support@visualcomponents.com
Note: Only customers with a valid maintenance subscription are entitled to receive technical support. When contacting the support team, please have the following information available:
- The version of Visual Components software and license
- Detailed description of your problem
(screenshots, error codes)
Licensing
License support is given to all customers with a valid license. If you encounter problems with licensing or registering your software.
Contact us by email:
licensing@visualcomponents.com
Note: We do not answer trial license requests over this email.