ONLINE SUPPORT

Are you just getting started with Visual Components and looking for some help? Maybe you have some questions about how to use a specific feature or application? The answers to your questions might already be available online. Visual Components Academy is our online learning center. It includes dozens of video tutorials, webinars, and guides to help you learn the different features and applications of Visual Components 4.0 products. The Forum is an online community of Visual Components 4.0 users, where members can ask questions, share expertise and engage in discussion.

If you’re still stuck, you’re welcome to contact our support team. We’re happy to help!

LICENSING

License support is given to all customers with a valid license. If you encounter problems with licensing or registering your software, please contact licensing@visualcomponents.com.

Note: We do not answer trial license requests over this email.

CONTACT SUPPORT TEAM

You can contact the support team by email at support@visualcomponents.com. We can also be reached by telephone at +358 9 252 40800. We’re available weekdays (Mon-Fri) from 8:00 – 16:00 Central European Time (CET). Questions to support will be replied to within three working days.

Note: Only customers with a valid maintenance subscription are able to submit support requests. When contacting the support team, please have the following information available:

  • Version of VC software and license
  • Detailed description of your problem (screen shots, error codes)